| Doing Business With SPX OTC |
Special service tools are easy to purchase and are available to the general
public by simply contacting SPX OTC by phone, fax or mail.
| Phone |
1-800-933-8335
Business Hours:
8:00 am - 6:00 pm EST
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Fax
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1-800-578-7375
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Mail
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SPX Corporation, OTC
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28635 Mound Road
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Warren, MI 48092-3499
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F.O.B. Shipping Point |
All tool shipments will be made F.O.B. Shipping Point. Shipment will be made by
the method you specify. Normal methods include United Parcel Service, Parcel
Post or UPS Air.
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Information and Specifications |
All information and specifications in this catalog are effective January 1,
2003 and are subject to change without notice. SPX OTC reserves the right to
make changes in the design and construction of the tools without obligation to
incorporate such changes in tools previously purchased.
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Taxes |
United States
State and local sales and/or use tax will be added to order if applicable.
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Service Parts
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All SPX OTC products are serviceable and replacement items are available. To
order or obtain price information on unidentified parts, please describe the
required part as thoroughly as possible using whatever tool numbers are
available.
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Returned/Repaired Goods Policy
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Returns may be made upon request and a credit issued if product is in saleable
condition.
1. All returns must be received within 30 days of invoice date to avoid a
restocking fee.
2. Any return received after 30 days of the invoice date is subject to a 20%
restocking fee.
3. Returns will not be credited after 90 days of invoice date.
4. All goods returned to SPX OTC for any reason must be shipped PREPAID.
5. Please make all claims for SHORTAGES and DAMAGES within ten (10) days from
receipt of shipment. CLAIMS after this period may not be honored.
6. Return/Repair processing requires two (2) copies of the original invoice
and/or pack slip. One (1) on the outside of the package and one (1) with the
product inside.
7. Drop shipped items should be returned directly to the manufacturer. Please
call our Customer Service Department for instructions on how to return drop
shipped items. (1-800-933-8335)
8. Send returns/repairs to:
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SPX Corporation
Attn: Returned Goods
655 Eisenhower Dr.
Owatonna, MN 55060
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